| Placing Your Order |
Placing your custom book order is easy. Our order submission and manufacturing processes are fully automated to expedite your order. We are not able to change your order once it has been uploaded.
It is imperative that you preview your entire book, page-by-page, and prior to uploading to ensure that your book will be printed exactly as you want it. Image templates and text boxes that were left blank will be printed as blank background space. The grey frames shown in the Preview do not print on the page.
| To preview your book, follow the instructions below: | ||
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Click on Book on the tool bar beneath the design mat | |
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Click on the 1-Page view (single-sided book) or the 2-Page view (double-sided book) from the Preview tool bar | |
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In the 2-Page Preview, the page that appears on the left will be printed on the left and the page that appears on the right will be printed on the right. This layout is what the page spread will look like when the book is opened. Even numbered pages will be on the left-hand side, and odd numbered pages will be on the right-hand side. | |
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Click on Back key to scroll to the cover page at the beginning of your book. | |
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Click on the Next key to preview each page until you have previewed your entire book. | |
NOTE: The grey area that you see is not part of the page. This is the design mat. The white rectangle within the design mat represents the page in your book. Your photos and text will be printed where they are placed on this rectangle.
Previewing all of the pages at once
This mode allows you to change the sequence of your pages or to change the placement of your photos. This view is not intended for individual page previewing.
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Click on Book on the tool bar beneath the design mat | |
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Click on the All Pages option from the preview toolbar above the design mat | |
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Use the scroll bar on the right-hand side of the screen to view all of your pages if they are not all displayed. |
To order your books, click on the Purchase tab located on the bottom tool bar. You will be required to verify that you have previewed your book before going to the next page.
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Click on Go to BookMaker Preview Now to return to the Book mode and preview | |
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When you are satisfied that your book is ready to order, verify that you have previewed your book, and click on the red Next option located at the bottom right corner of your screen to proceed to the shopping cart. |
NOTE: If there are images in your book that are of lower-than-recommended print quality, if there are blank pages in your book, or if you have fewer than minimum 20 pages in your book, a warning pop-up message will appear on the screen. Carefully read the message and take the time to go back into your book to fix anything that might need to be corrected.
| When you are ready to continue: | ||
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Enter your e-mail address and password, and then click Next. | |
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If you forgot your password, click on the Forgot your Password? link | |
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If your e-mail address has changed, click on Has your E-mail Address Changed? Link | |
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If you are unable to log in, click here. | |
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If you are a new customer, you must first create an account before ordering (see the section entitled Create an Account) | |
You have now entered the shopping cart.
| The 6 steps to placing your order are: | ||
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Enter your order information | |
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Confirm your shipping address | |
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Review your order | |
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Select your payment | |
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Uploading | |
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Order confirmation | |
Enter Your Order
Information
| 1. Book Type | ||
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Paperback PocketBook € 7.99 for 20 pages, € 0.39 for each additional page |
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Classic Hardcover Book € 24.99 for 20 pages, € 0.99 for each additional page |
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Deluxe Hardcover Book € 49.99 for 20 pages, € 1.99 for each additional page |
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| NOTE: Different types of books cannot be combined in one order. You will need to place a separate order for each type of book. | ||
| 2. Cover Style | ||
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Peek-Through Window - For Paperback PocketBooks | |
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Picture Window - For Classic Hardcover and Deluxe Hardcover Books | |
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Classic Label - For Classic Hardcover and Deluxe Hardcover Books |
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| 3. Cover Material | ||
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Linen Hardcover For Classic Hardcover and Deluxe books |
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Leather Hardcover (€ 6.00 extra) For Classic Hardcover Books only |
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Perfect-bound Paperback |
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NOTE: If you want to order different covers (e.g. one hardcover book in linen and another hardcover book in leather), a separate order will need to be placed for each cover material. |
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| 4. Cover Colour | ||
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Each book type and cover material has its own selection of colours to choose from. | |
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Click on the down arrow next to the colour to activate the drop-down menu. | |
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Click on the colour that you want. The book image above will change colour to reflect your choice. The cover colour displayed on your monitor may vary from the finished product. |
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NOTE: If you want to order different colour books, a separate order will need to be placed for each book colour. |
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| 5. Quantity | ||
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Order as many copies of the same book as you like. Just enter in the number of the copies you want. | |
| NOTE: At this time, we do not offer volume discounts for multiple book copies. | ||
| 6. Coupon Code | ||
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If you have a valid coupon code, enter it in this space. The coupon code is case sensitive, so it is imperative that it is entered into the space exactly the way it appears. | |
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Select the Verify Coupon button. | |
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If the coupon code comes up as "Invalid", make sure the coupon has not expired and make sure the coupon code was entered correctly. | |
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Only one coupon code can be used per order. | |
| 7. Subtotal | ||
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Select the Recalculate button to provide you with the cost of your book order, excluding shipping. | |
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Click on the red Next button on the lower right-hand corner of your screen to advance to the next page. |
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Confirm Your
Shipping Address
The shopping cart defaults to the shipping address that you entered when you created an account. If you want to ship your order to a different address other than the one in your account, click on Ship to a Different Address? Changing the Ship To address will not change the address in your account.
Books that are part of the same order cannot be shipped to more than one address. Each order can be shipped to only one address. In order to ship books to different addresses, you need to place a separate order for each address.
After you have confirmed your shipping address, click on the red Next button to advance to the next page.
Review Your Order
| This page confirms the following information about your order: | ||
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Ship To | |
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Quantity | |
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Subtotal | |
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Discount (if coupon was used) | |
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Shipping Cost | |
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Sales Tax (for New York State orders only) | |
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Total | |
Select Your
Payment
Enter your credit card information on this page. All payment information is encrypted and secure. When placing an order, MyPublisher requests an authorization for the purchase from your credit card company. No charges are processed to your card until your order ships
Upload
To begin the upload process, click on the Upload button. Once your order is uploaded, we are unable to make any changes to your book due to our automated processes. Upload time varies depending on the size of your book and image files. Please note that uploading can take a long time. Do not interrupt the process or start again unless prompted to do so. If the uploading process does not complete, your book file was not submitted and no charges will be processed to your card.
Your Order is Confirmed
When your order is successfully uploaded, you will see this page starting with your order confirmation number.
| This page confirms the following information about your order: | ||
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Ship To | |
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Quantity | |
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Subtotal | |
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Discount (if coupon was used) | |
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Sales Tax (for New York State orders only) | |
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Shipping Cost | |
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Total | |
Use the Print this Page link on the right-hand
side of the page for your records. If you do not
see the "Your Order is Confirmed" page, your order
may not have uploaded successfully. Please
refer to following section "Unable to Upload the
Book File?"
NOTE: All of MyPublisher ordering and manufacturing processes are fully automated. As soon as your order is uploaded, MyPublisher automatically begins processing the order by printing the pages you have created and passing the printed pages to our bindery.
The option to cancel your order must be selected on the Order Confirmation screen in BookMaker or on your Order Confirmation e-mail within one hour after placing your order. We are not able to cancel your order by any other means. If you did not select this option within the one-hour window, your order will be shipped and charged to your credit card.
My Publisher is not able to change or edit the content of your book file.
There are many reasons why you may not be able to upload your book. If you experiencing difficulty uploading your book, we suggest you try the following:
| 1. Start by freeing up memory (RAM). | ||
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Your computer's available memory may not be enough to send the file. A minimum of 2MB of available RAM is recommended. | |
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Remove Exported Books from the Software: Go to File, Open Book. This will display all of the books you have saved in the software. If you have numerous books and many pictures saved in the software, you may need to Export (save) your books to your hard drive and delete them from the software. You can always Import them once you have completed the book you are working on. | |
| 2. Your Internet connection may be too slow (dial-up), blocked or disconnected. | |||||||||||||||||||||||||||||||||||||||||||||||
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Close out and log back into a fresh internet session (e.g. Log back into your e-mail account). Your session may have timed out. | ||||||||||||||||||||||||||||||||||||||||||||||
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If you are working from a system that is connected to a cable modem through a router, disconnect from the router and connect directly to the modem and upload again. | ||||||||||||||||||||||||||||||||||||||||||||||
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Add MyPublisher to your Internet Explorer "Trusted Sites":
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If you are using a computer that is connected to a network (e.g. at an office or college), you may be experiencing firewall and/or security issues. You will need to use a computer that is not connected to a network. | ||||||||||||||||||||||||||||||||||||||||||||||
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If you have dial-up: Your dial-up service may be too slow for large books and you may time out. High-speed cable access is more effective. | ||||||||||||||||||||||||||||||||||||||||||||||
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You may need to upload your book from a different computer (preferably one that has high-speed internet). If you have a CD burner or a memory stick, here's how you upload your book to a different computer. To Export your .dime file from the BookMaker software onto your hard drive:
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| 3. Close all other programs and applications that interfere with using BookMaker. | ||
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Disable your anti-virus software and reboot your computer. | |
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Disable any anti-spyware application running on your computer. | |
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Your firewall may be set too high. Allow the http://www.mypublisher.eu.com URL to be accessed through your firewall | |
| 4. Your operating system may be having issues. | ||||||||||||||
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Be sure that you have updated your Microsoft Service Pack 1. To determine which Service Pack you have:
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If you do not have Service Pack 1, please update your computer by going to http://windowsupdate.microsoft.com | |||||||||||||
The order confirmation e-mail is sent when your
book file is completely uploaded. If you do not
receive an Order Confirmation e-mail within 3
hours, your book did not upload and you will have
to resubmit your order. The order confirmation
e-mail will contain your order number and a summary of your charges.
Please keep this e-mail until you receive your
book, as it contains important information about
your order.
NOTE: Order confirmation e-mails
may be blocked by e-mail spam filters. Please
make sure that you allow e-mails from customerserviceeu@mypublisher.com
to come in through your e-mail.
A shipping confirmation e-mail is sent as soon as your order ships. This e-mail will include a tracking number for items shipped via 2nd Day FedEx to Europe.
Shipments via FedEx Ground to Europe are not assigned a tracking number and are routed to the destination's local mail service for delivery. These shipments cannot be tracked. Please allow 6 to 14 days for delivery.
U.S. and Canadian Fedex shipments will be assigned a tracking number.
To track a Fedex package, visit www.fedex.com.
NOTE: Shipping confirmation e-mails are often blocked by spam e-mail filters. Please make sure that your settings allow e-mails from customerserviceeu@mypublisher.com to come in through your e-mail.